Service information & consumer rights

Your service provider

This website is operated by 1a Visum Service oHG under the Indian Visa Express brand. We are an independent private agency, not affiliated with the Government of India. Visa decisions belong to the relevant authorities; selecting a processing option does not guarantee approval.

Your order and application

Check the service option and total in the shop and checkout before placing an order. Keep your order link private. Provide accurate information and review your application before submitting it. Contact us if you need to correct a submitted application.

Current payment mode

The Demo payment method does not charge money. A successful Demo payment does not confirm payment of any government fee or submission to a visa authority.

Consumer withdrawal rights

Where a statutory withdrawal right applies to a distance service contract, the ordinary period is 14 days from conclusion of the contract, subject to the required information being provided. You may communicate an unambiguous withdrawal request to the service provider using the contact details below. Ordering alone does not constitute a request to waive your rights or start paid work early.

For paid services, expiry of the withdrawal right following full performance requires the applicable express consent and acknowledgement. No such waiver is inferred from a Demo order.

Questions or withdrawal requests

1a Visum Service oHG
Joachimsthaler Straße 19, 6.OG
10719 Berlin, Germany
[email protected]

For a withdrawal request, identify the service, order date, your name and contact details and state that you wish to withdraw. No special wording is required.